Hillsborough County
David Gee, Sheriff
Tampa, FL

Job Details

Medical Office Manager

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Job Overview

Perform operational and managerial duties for a medical practice providing complex services within the Hillsborough County Sheriff’s Office. Provide strategic leadership and direction including coordinating all practice activities except those directly involving professional medical judgment. Responsible for providing support services, compliance, auditing, coding, credentialing, budgeting, personnel management, and ensuring cost-effective, high-quality health care services to all patients. Lead the day-to-day operations and finances of the medical practice, and align initiatives with the strategic vision to promote overall practice growth and development. Must obtain their Certified Medical Manager (CMM), Certified Medical Office Manger (CMOM), or Certified Medical Practice Executive (CMPE) certification within two years of hire.

Job Schedule

Monday - Friday; Normal Business Hours

Job Location (subject to change)

Falkenburg Road area

Job Salary

$62,482.00-$72,554.00 Yearly

 Job Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

• Lead the daily management of the medical practice including operations, financial, and personnel management.
• Collaborate effectively with providers, clinic leadership, and other agency personnel to create an environment of efficient practice operations and provide timely and accurate information.
• Promote and develop effective communication strategies to promote a positive work environment and optimal operational workflow.
• Supervise and direct the activities of multiple professional levels (e.g., nursing, technical, clerical and other practice personnel) in achieving established goals and objectives; coordinate functions; arrange training; assign, monitor and review work; evaluate performance, and initiate corrective action as needed.
• Develop and maintain computerized record management systems to store and process data such as annual equipment maintenance and calibration, permits and licensing, employee mandatory annual training, and personnel activities and information to produce reports.
• Develop and implement processes, procedures, and policies for the efficient operation of the practice.
• Maintain a working knowledge of industry trends, legislation and regulatory standards, and compliance requirements as related to practice operations.
• Maintain a process of consistent accountability and effective leadership and direction.
• Develop and implement processes to address service issues, respond to employee needs, enhance relations, coordinate activities and plans, and promote health programs and effective customer service strategies.
• Conduct and administer fiscal operations including the accurate preparation of annual budgets and activity reports, monitoring the status of allocated funds, meeting of expense expectations, and coordination of financial reporting.
• Prepare accurate reports addressing the utilization of services and the status and implementation plans of programs, services, and quality initiatives.
• Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
• Ensure the consistent and appropriate interpretation, evaluation, and application of the policies and procedures as established by the Hillsborough County Sheriff’s Office.
• Perform other related duties as required.

Knowledge, Skills and Abilities

• Knowledge of current health care regulatory standards including Centers for Medicare and Medicaid (CMS), Health Insurance Portability and Accountability Act of 1996 (HIPAA), Occupational Safety and Health Administration (OSHA), and Clinical Laboratory Improvement Amendments (CLIA).
• Knowledge of current rules, regulations, and requirements of the Florida Workers’ Compensation system.
• Knowledge of managed care contracts and current insurance coding and billing.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Knowledge of principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of economics, accounting principles and practices, banking, and the analysis and reporting of financial data.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Skill in frequently used office computer technology including Windows, Internet, Office, and electronic medical records (e.g., eClinicalWorks, Systoc, Epic) software.
• Skill in complex decision making utilizing logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems.
• Skill in time management of self and others, organization and attention to detail.
• Skill in motivating, developing, and directing people as they work; identifying the best people for the job; and conflict resolution.
• Skill in effectively communicating information and ideas to others, both in oral and written formats.
• Ability to read, listen to, and understand information and ideas presented in oral and written formats.
• Ability to take initiative and ownership, work independently, use sound judgment, and follow through on a wide range of sensitive and complex issues.

Minimum Qualification(s)

Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.

A Bachelor’s degree in Health Services Administration, Business Management, or closely related field; and
Four years of direct experience as a medical office manager including financial and personnel management; and
Possession of a Certified Medical Manager (CMM), Certified Medical Office Manger (CMOM), or Certified Medical Practice Executive (CMPE) within two years of hire.
Nursing degree; and
Four years of direct experience as a medical office manager including financial and personnel management; and
Possession of a Certified Medical Manager (CMM), Certified Medical Office Manger (CMOM), or Certified Medical Practice Executive (CMPE) within two years of hire.
A combination of education and extensive relevant experience may be considered in lieu of degree; and
Possession of a Certified Medical Manager (CMM), Certified Medical Office Manger (CMOM), or Certified Medical Practice Executive (CMPE) within two years of hire.

Additional Requirements

• Depending on area of assignment, incumbents may be required to possess various licenses or certifications at time of hire or within the probationary period, or obtain them within a specified period of time after hire or appointment to the classification.
• Possession of a valid Florida driver's license at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
• No illegal drug sale within lifetime.
• No illegal drug use within the past 36 months.
• No illegal drug use after 30 years of age.
• No felony convictions within lifetime.
• No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
• Prior military personnel must not have a dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
• Successful completion of a criminal background investigation or update including polygraph, reference/employment/neighborhood checks, and medical evaluation.

Benefit Information

Benefits include but are not limited to:

• Medical, Dental, Vision, and Life Insurance coverage
• Florida Retirement System and Deferred Compensation
• Paid time off including sick, vacation, and holiday time
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Employee incentives for educational degrees and bilingual (Spanish) abilities
• Tuition reimbursement
• Paid training

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