Hillsborough County
Chad Chronister, Sheriff
Tampa, FL

Job Details

Digital Communications Dispatcher (911 Operator)

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Job Title

Digital Communications Dispatcher

Schedule (Subject to Change)

Non-standard hours including nights, weekends, and holidays.

Job Locations (Subject to Change)

Ybor City

Pay Scale

$17.25-$29.50 Hourly; $35,880.00-$61,360.73 Yearly

Starting Salary

$17.25 Hourly; $35,880.00 Yearly

Probation

Twelve-month probationary period

Job Overview

Perform duties receiving and directing emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. Incumbents must have a valid State of Florida 9-1-1 Public Safety Telecommunicator certificate at the time of hire and obtain their First Aid, Cardiopulmonary Resuscitation (CPR), and FCIC/NCIC certifications during the probationary period.

Job Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
  • Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
  • Connect conference calls involving two or more parties to render timely emergency assistance.
  • Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
  • Create reports to identify incorrect location information received through the Automatic Location Information system in order to initiate corrective actions.
  • Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
  • Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests; may be required to testify in court in order to provide an accurate account of information received from emergency/non-emergency calls for assistance.
  • Maintain records and reports including shift reports and operational logs.
  • Perform other related duties as required.

Knowledge, Skills, and Abilities

  • Working knowledge of Hillsborough County Sheriff’s Office policies, procedures and guidelines, digital and audio communications equipment operation, and the communication center standard operating procedures, regulations, and 9-1-1 system.
  • Some knowledge of law enforcement, emergency medical or fire terminology, and effective communication techniques.
  • Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
  • Ability to operate a multi-line or computerized telephone, digital, audio, or radio communications equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
  • Ability to maintain confidential information and work under stressful conditions.
  • Ability to work effectively with others and follow established procedures.
  • Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.
Other Characteristics
  • Willingness to work rotating shifts including nights, weekends, and holidays.
  • Willingness to perform duties at temporary emergency command centers and locations during periods of local, state, and national emergencies.

Minimum Qualification(s)

Note: Applicants must meet the following requirement(s) to be considered minimally qualified for the job.
 
A high school diploma or possession of a GED certificate; and
One year of experience receiving, assessing, and dispatching calls for assistance; and
Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification; and
A passing score on pre-employment testing.
OR
A high school diploma or possession of a GED certificate; and
Two years experience performing customer service duties; and
Possession of a valid State of Florida 9-1-1 Public Safety Telecommunicator Certification; and
A passing score on pre-employment testing.
OR
Successful completion of the Hillsborough County Sheriff’s Office Digital Communications Dispatcher Trainee program.

Additional Requirements

  • Depending on area of assignment, incumbents may be required to possess various licenses or certifications at time of hire or within the probationary period, or obtain them within a specified period of time after hire or appointment to the classification.
  • Possession of a valid Florida driver's license at time of employment. Driving history will be thoroughly reviewed and may be grounds for disqualification.
  • No illegal drug sale within lifetime.
  • No illegal drug use within the past 36 months.
  • No illegal drug use after 30 years of age.
  • No felony convictions within lifetime.
  • No misdemeanor convictions involving perjury, false statement, or domestic violence within lifetime.
  • Prior military personnel must not have a dishonorable discharge from any branch of the United States Armed Forces, the United States Coast Guard, National Guard, or Reserve Forces.
  • Successful completion of a criminal background investigation including polygraph, reference/employment/neighborhood checks, medical evaluation, and drug screening.

Benefit Information

Benefits include but are not limited to:
  • Medical, Dental, Vision, and Life Insurance coverage
  • Florida Retirement System and Deferred Compensation
  • Paid time off including sick, vacation, and holiday time
  • Employee Assistance Program
  • Short and Long Term Disability Insurance
  • Employee incentives for educational degrees and bilingual (Spanish) abilities
  • Tuition reimbursement
  • Paid training
 
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